Cancellation & Refund Policy

Booking a workspace or studio should be flexible for guests while giving hosts confidence that their reserved dates are respected. All booking funds are kept safely in escrow until your reservation begins and you confirm the space meets expectations.

Unless an individual listing specifies a custom policy, standard bookings follow these tiers: • More than 48 Hours Before Start: 100% full refund (inclusive of base fee and amenities). • 24 to 48 Hours Before Start: 50% refund of the base booking amount. • Less than 24 Hours or No-Show: Non-refundable, as the host has reserved the space exclusively for you.

If you arrive at a booked space and find that it is fundamentally inaccessible, misrepresented, or lacking promised critical amenities (such as power/inverter during load shedding), notify support within 2 hours of check-in for an immediate escrow freeze and refund review.

If a host must cancel a confirmed reservation due to an unforeseen emergency: • The guest immediately receives a 100% full refund to their original payment method. • Our team will assist the guest in finding an alternative nearby space.

Approved refunds are automatically returned to the original payment method used during checkout (Credit/Debit Card or Instant EFT) within 2 to 5 business days.