Terms & Conditions

By creating an account, browsing listings, booking a space, or publishing a property on SpacePlug, you agree to these Terms & Conditions, as well as our Privacy Policy and Cancellation & Refund Policy. If you have questions about any part of these terms, our friendly support team is always here to assist you.

SpacePlug is an online marketplace that brings together two groups of people: • Hosts: Property owners, managers, and entrepreneurs with spaces available for rent (desks, private offices, photography studios, storage units, workshops, and retail spots). • Guests: Individuals, freelancers, small teams, and businesses who need flexible, short-term or monthly space. SpacePlug acts as the marketplace facilitator. We provide the search tools, booking technology, customer support, and escrow security that make renting spaces safe and hassle-free for everyone.

To book or host a space, you will need to create a SpacePlug account. When registering: • You agree to provide accurate, up-to-date information. • You are responsible for keeping your login credentials confidential and safe. • For our community trust and safety, hosts and guests may be asked to complete standard identity verification before completing transactions.

We believe in total transparency with zero hidden fees: • South African Rand (ZAR): All prices and fees displayed on SpacePlug are quoted in ZAR. • Clear Checkout Breakdown: Before you confirm any booking, you will see a full breakdown including the base space rate, any optional amenities or cleaning fees, and our platform service fee. • Secure Card & Instant EFT: Payments are processed via accredited, certified payment gateways using encrypted 3D Secure verification. SpacePlug never stores your card security codes or raw banking pins.

To keep every booking fair and secure, SpacePlug holds your payment in an Escrow Holding Account: 1. When you book, your payment is held securely in escrow — it is not paid out to the host immediately. 2. When you arrive at the space for check-in, you confirm that everything matches the listing description. 3. Once confirmed (or 24 hours after your scheduled check-in time if no issue is raised), the booking funds are released directly to the host's verified South African bank account. 4. If the space is significantly not as described or inaccessible, funds remain protected in escrow while our support team steps in to help.

Hosts play a key role in making SpacePlug a great experience. By listing a space, hosts agree to: • Provide honest, accurate descriptions, current photos, and clear amenity details (such as Wi-Fi speeds, backup power, or parking). • Ensure the space is clean, safe, and ready for guests at the confirmed check-in time. • Honor all confirmed reservations and respond promptly to guest inquiries. • Have the appropriate authority or permissions to share the space.

Guests help keep our community welcoming and trusted. When using a space, guests agree to: • Follow the host's house rules and treat the premises, equipment, and neighbors with care and consideration. • Use the space solely for lawful commercial, creative, or work activities. • Check out on time so the host can prepare for subsequent guests.

Plans change, and we understand that flexibility matters. Our cancellation terms provide fair notice periods and refund calculations for guests while protecting hosts from unexpected calendar gaps. Please review our full Cancellation & Refund Policy for complete details on timelines, free cancellation windows, and how refunds are handled.

If something goes wrong during a booking, we are committed to finding a fair solution quickly: • Direct communication first: Guests and hosts are encouraged to message each other through the platform to resolve small issues directly. • SpacePlug Support Team: If you need assistance or cannot reach an agreement, contact our support team. We will review the details, verify photos or messages, and make a fair determination under our escrow protection rules.

As SpacePlug introduces new features and expands into new neighborhoods, we may update these terms from time to time. When we do, the updated date at the top of this page will be revised. Continued use of the platform after updates means you agree to the refreshed terms.